Over the last few years, we have seen a shift to the subscription economy. Surprisingly, the invoice is where you really see what data is missing.Ĭould you elaborate on the changing needs of companies monetising digital services?īilling usage data is definitely the new standard. Lastly, do not underestimate the mess of your data: sometimesour clients discover the poor data quality only when the invoice isvisible on a PDF. That gives us insights into the real needs of the customer.
Antenne th ringen software#
All software projects should work with an expert on the subject matter, in billing in particular, because there is a need for cross-functional expertise, starting with insights on contract management and pricing models as well as accounting issues. In addition, when we go into a project, we often start at the end ofthe process chain, asking our customers what it is that they wantto get out of their system, which reports they need. We have also learned that a best practice is to follow the experts. For our project staff and our customers, it clarifies how we implement our billing and invoice management system, and it supports us in getting the system to work in just a few days. We put this experience together into animplementation method that we call X4C: Exploration, Clarification, Configuration, Connect, and Close. That is what we've learned from our over 150 projects. Small and medium-sized businesses expect agile, real-time, andfast implementation methods.
With an experience of over 150 automated billing software implementations, what best practices as well as pitfalls could you share with us? For enterprises with international clients it could mean that they need to send invoices to different servers, indifferent formats to support various e-invoicing processes.Īnother challenge is relevant for companies that sell based on contracts, with recurring revenue business models: Revenue recognition, meaning that when sending an invoice for a yearly contract (either in advance or at the end of the contract period) the revenue has to be recognised on a monthly basis in order to be compliant. A similar law has been introduced in Germany and will be implemented stepby step, which complicates global activities due to the differentapproaches. E-invoicing processes are different from countryto country, sometimes you need to use the invoice number that the tax authority provided, sometimes you send the invoice to the client after the approval or the tax authority itself. In 2019, Italy introduced a law specifying that, from now on, all companies have to send real e-invoices to the tax authority. VAT in Europe is relatively easy, but if you sell into the US, there you face a complex tax system, which we integrate via a partnership with Avalara.Īnother challenge is regulation, caused by newly introduced invoicing standards. Tax is a real issue, at least for our clients that act globally. What are the key challenges for companies that are looking for the monetisation of their digital services? Moreover, most of our customers have international needs,as they transact cross-border, and the software helps from the beginning to serve internationally trading clients. Our typical customers are small and medium-sized businesseswith recurring revenue and the need to build contracts with usage data. After having researched different cloud platforms wherewe could develop this software on, we decided in favour of the Salesforce Platform. As a result of that vision, we came up with billing software because it was a niche in themarket. Since I have a background in ERP software and e-commerce, I worked with on-premise software, which was the standard at that time.The goal was to remove some of the old, slow ERP processes and bring it closer to the customers. JustOn started almost 10 years ago, with the main motivation to provide great backend software as a cloud service.
Antenne th ringen drivers#
What were the main drivers and motivations behind starting your company, what are your customers' profiles and what issues in their experience are you striving to solve?
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